Customer Care
Customer Care Service
  • Providing a friendly service, showing respect and sensitivity
  • Treating you fairly - demonstrating our commitment to equality and diversity
  • Recognizing and responding to your particular needs
  • Dealing with your requests and enquiries accurately, promptly and efficiently
  • Respecting your confidentiality
  • Making effective referrals to other teams or departments
  • Offering an explanation if we can’t answer your request /enquiry
  • Establishing service standards and monitoring our performance
  • Continuing to develop our teams’ expertise and skills
  • Welcoming your feedback